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Returns & Refund Policy

Unfortunately due to the nature of the products, we are unable to process any returns or refunds outside of special circumstances for items that have been removed from their packaging. 
 
Please note: We are only able to process refunds on unopened items.
 
Returns and refunds can only be processed, with accompanying evidence, for orders that have been:
  • Damaged due to a production fault within the 3-year warranty period
  • Damaged on delivery
 
For returns and refunds, please email us at cs@glastoy.com or get in touch through our Contact us page.