Unfortunately due to the nature of the products, we are unable to process any returns or refunds outside of special circumstances for items that have been removed from their packaging.
Please note: We are only able to process refunds on unopened items.
Returns and refunds can only be processed, with accompanying evidence, for orders that have been:
- Damaged due to a production fault within the 3-year warranty period
- Damaged on delivery
- Placed through glastoy.com
We do not take responsibility for items lost during delivery or stolen after delivery.
For returns and refunds, please email us at cs@glastoy.com or get in touch through our Contact us page.
Please note: We are only able to process refunds or returns for any items bought from our website. For all other purchases, please refer to the warranty and return policy of the original location or website of purchase.
All refund decisions are at our discretion and we reserve the right to make the final decision.